![]() Second, skilled people don’t make Sucker’s Choices (either/or choices). Despite constant invitations to slip away from their goals, they stick with them. First, they’re steely-eyed smart when it comes to knowing what they want. People who are best at dialogue understand this simple fact and turn it into the principle Work on me first.” “More often than not, we do something to contribute to the problems we’re experiencing. 3: Start with Heart (How to Stay Focused on What You Really Want) # “People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool – even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs.” CH. “When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.” 2: Mastering Crucial Conversations (The Power of Dialogue) # And since you’re caught by surprise, you’re forced to conduct an extraordinarily complex human interaction in real time” CH. More often than not, they come out of nowhere. Crucial conversations are frequently spontaneous. ![]() Countless generations of genetic shaping drive humans to handle crucial conversations with flying fists and fleet feet, not intelligent persuasion and gentle attentiveness.” That’s because emotions don’t exactly prepare us to converse effectively. When conversations turn from routine to crucial, we’re often in trouble. “When conversations matter the most-that is, when conversations move from casual to crucial-we’re generally on our worst behavior. ![]() “Now, what makes one of your conversations crucial as opposed to plain vanilla? First, opinions vary… Second, stakes are high… Third, emotions run strong.” 1: What’s a Crucial Conversation? And Who Cares? # J Crucial Conversations Crucial Conversations: Tools for Talking When Stakes Are High (2002) by Kerry Patterson and Joseph Grenny #īuy from Amazon CH.
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